House Rules for Guests and Visitors
House Rules are provided at the Suite to ensure that Guests and Visitors know and comply with the specific Rules governing their permission to enter and occupy the Suite Juvara.
1) General requirements
a) Guest and Visitors must comply with all House Rules, By-Laws and instructions from the Owner during their stay; and
b) Guests must notify the Owner of any disputes or complaints from neighbours as soon as is practicable.
2) Noise and Residential amenity
a) Guests and Visitors must not create noise which is offensive to neighbours especially between 10pm - 8am and during arrival and departure at any time throughout the occupancy;
b) Offensive noise is prohibited and may result in termination of permission to occupy the Property, eviction, loss of rental paid and extra charges for security and other expenses which may be deducted from Security Deposit or Bond under the Terms and Conditions; and
c) Guests and Visitors must not engage in anti-social behaviour and must minimise their impact upon the residential amenity of neighbours and local community.
a) Guests are responsible for ensuring the limits set on Visitor numbers is complied with at all times; and
b) Guests are responsible for ensuring that Visitors comply with these House Rules.
c) The maximum number of Guests permitted at a Property must not exceed a maximum of 2 adults per bedroom
4) Gatherings or functions
a) The Property is not a “party house” and any such activities are strictly prohibited; and
b) Any gathering, celebration or entertainment permitted at a Property must not conflict with residential amenity and must comply with all the other requirements.
5) Garbage and recycling
a) Guests and Visitors are to dispose of garbage and recycling in accordance with the usual practice at the Property (as set out below) in the allocated bins, and excess rubbish must not be left in public or common areas; and
b) Garbage and recycling arrangements: all household garbage is to be put in the bin in the kitchen. Rubbish that will not fit in the bin is to be securely bagged and left under the window in the kitchen.
Whenever you are absent from the Property, close all windows and doors to maintain security and prevent rain and water damage.
Smoking is not permitted indoors.
Pets are not permitted at this property.
10) Damages and breakages
Damages and breakages must be reported to the Owner.
11) On departure arrangements Please see the owner prior to your departure to make arrangements regarding keys, security, dish washing, rubbish, etc.
12) Emergency Contact
In the event of an emergency relating to the Property, please call the phone number displayed in the kitchen.
a) Breach of these House Rules is a breach of the Terms and Conditions of occupancy.
b) The Owner reserve the right to terminate permission to occupy and to evict from the Property, Guests or Visitors who refuse to follow these House Rules or who cause a nuisance.
15) Consequences of not meeting these House Rules Where required to ensure compliance, the Owner must make Guests and Visitors aware that:
a) Depending on the Terms and Conditions of the contract between the Guest and Visitors, the consequences of not meeting the requirements of this Code of Conduct can include enforcement action from:
1. the Owner and its agents;
2. in some instances, the Police.
b) Enforcement action is subject to the Italian Consumer Law and other relevant legislation.
c) Such enforcement action could result in termination of permission to occupy the Suite Juvara eviction, loss of rental paid, deductions from security deposits and extra charges.
d) It is therefore important for all Guests to be aware of their obligations and of their responsibilities to make any Visitors to the Suite Juvara aware of these requirements to maintain the amenity of the Property and its neighbourhood.
16) Complaints handling Guests have an obligation to report any problems or incidents promptly. Guests (and other parties) with formal complaints should in the first instance approach the owner. If the complaint cannot be resolved amicably and immediately, the complaint will be recorded in writing. This record will indicate
a) Date and time received;
b) Name and designation (e.g. Guest, neighbour, council, police etc) of complainant;
c) Contact details of complainant;
d) Nature of complaint;
e) Action taken (by whom and when); and
f) Outcome and/or further action required (e.g. meet with local police)